FAQ
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Shipping
What is the delivery time?
What is the delivery time?
Shipping is usually done by Purolator or UPS, within 72 hours of purchase, from our factory located in Saint-Alexandre-de-Kamouraska, QC. For more remote provinces, please add 2 to 5 additional business days.
*Accommodations or delivery charges may apply for areas considered remote or more distant*
- Newfoundland
- Northern Quebec
- Nunavut, Yukon and Northwest Territories
- Magdalen Islands
- All destinations considered beyond by Purolator or UPS
How to use our products
Are PURE products good for septic tanks?
Are PURE products good for septic tanks?
Yes. Our products contain no chlorine and no phosphate, making them ideal products to use with a septic tank.
BULK & POINTS OF SALE
Where can I refill my containers?
Where can I refill my containers?
We have over 1000 locations across Canada. View where you can buy Pure products neat you.
I brought my container to one of your bulk outlets and they refused to fill it. They obliged me to buy a container identified Pure. Why is there this policy?
I brought my container to one of your bulk outlets and they refused to fill it. They obliged me to buy a container identified Pure. Why is there this policy?
First of all, congratulations on doing your part for the planet by reusing your containers. You are making an extra effort and we are aware of it. We do not require our retailers to fill our products with our containers only. However, we highly recommend them for several reasons:
- According to Health Canada, a household product label must include the product name, the supplier's name, the format, the directions for use and appropriate warning. By filling our products in any container, the retailer of our products does not comply with the law.
- All our containers are transparent to facilitate filling in the stores. It's much easier to fill a bottle when you see the level increase. Retailers who offer bulk also do extra work, so it's much easier for them to do it with our containers.
- All our packaging is of superior quality. We pay more for our bottles, labels and caps because we want you to reuse them for as long as possible.
Can I fill my 10L in bulk?
Can I fill my 10L in bulk?
Yes. Our Pure product bottles are specifically designed to be reused and refilled for as long as possible, but not the 10L format. The idea behind "bulk at home" is to be able to order a large quantity for people who do not have access to a bulk station near their home. In this way, we honor our commitment to waste reduction (instead of zero waste when this is not possible); reduction of plastic use by saving the purchase of bottles regularly and a reduction of harmful emissions created by transport that several small packages per year can cause. In addition, the box and the bag of the 10L are 100% recyclable and the box is even reusable to classify your things at home.
The dimensions are: 13 inches deep x 10 inches wide x 7 inches high.
Product Composition & Safety
Are your products tested on animals? Are they vegan?
Are your products tested on animals? Are they vegan?
We have never tested our products on animals. We also make sure that all our suppliers do not test on animals either. We also require them to confirm it with every order we place.
Finally, we do not use any animal source products in our products.
We can therefore say that our products are vegan and not tested on animals.
There are several ingredients on your labels, why?
There are several ingredients on your labels, why?
Because we post them all on our labels even though Canadian law does not require us to do so. Just like our containers, we are transparent and we are proud of it.
At PURE®, we list all our ingredients because we believe you have the right to know what you are using. We also do it because we are proud of the effectiveness of our products and the ingredients that we use to create them. Learn more about our ingredients.à
Do your products contain dairy products, soy, gluten, peanut, etc.?
Do your products contain dairy products, soy, gluten, peanut, etc.?
The products are not manufactured with ingredients that contain these products or immediate derivatives.
However, we do not have certification from our suppliers and the plant is not completely free of allergenic food. Employees may eat peanuts or other allergenic foods at their break or lunch time in the employee room
Do your products contain mica?
Do your products contain mica?
No. Mica is a pigment that adds a "shiny" effect on the skin. Which we do not need or use in our products.
What types of aromas do you use in your products?
What types of aromas do you use in your products?
We use aromas that are GOOD FOR YOUR SENSE OF SMELL AND GOOD FOR YOUR HEALTH. We are aware that when you clean, you want a scent of freshness to aromatize your interior so that everyone knows how hard you have worked to keep the house clean.
We have partnered with the oNature® team, which specializes in the development and marketing of home fragrances free of harmful chemicals, which reflects nature while preserving your health.
All our aromas contain essential oils. They are free from harmful chemicals such as: phthalates, formaldehyde, toluene, benzene or methylene chloride, alcohol, no carcinogens or hormonal disruptors. Click here to know the essential oils in your favorite aroma: https://www.onature.ca/healthy-ingredients?locale=en
We also offer some blend 100% designed with essential oils.
Do you have any certifications?
Do you have any certifications?
Yes, all of our PURE products are certified Manufactured in Québec. This recognition confirms our commitment to local excellence and the authenticity of our manufacturing processes, which are entirely carried out in Kamouraska.
The Manufactured in Québec certification verifies that all of our manufacturing processes take place within the province of Québec. This mark of quality not only reflects our local expertise, but also our desire to actively contribute to the economic vitality of our province. Learn more.
Our manufacturing facility, Total Fabrication, has also received B Corp certification. Issued by the non-profit organization B Lab, this certification is an official recognition of Total Fabrication’s genuine commitment to environmental sustainability and the well-being of its stakeholders. It serves as tangible proof that our company cares about its broader community and that our partners, customers, and collaborators can place their trust in us. Learn more
My product is frozen. It is still effective?
My product is frozen. It is still effective?
We do not ship orders on Fridays during the winter period to prevent them from sitting in carriers’ warehouses over the weekend.
If a product does happen to freeze, it is perfectly safe to use and does not lose any of its effectiveness. Simply allow it to thaw
